New theory test service goes live today, Monday 6 September

The new theory test service and new location network, for England, Scotland and Wales, starts today, 6 September.

Please continue to remind your pupils, especially those who may have already taken a theory test, that many theory test centre locations have changed.

Your pupils should check the theory test centre address they have been given on their confirmation email so they’re familiar with their test location before travelling to the centre.

Pupils can also check the details of their test online, all they need is their booking reference number.

If they do not turn up for their appointment at the time and location they booked, they will lose their fee and will need to book and pay for a new appointment.

Theory test centres opening soon

We still have more theory test centres to add to our booking system and we’re working closely with the new suppliers to ensure they’re open as soon as possible.

The number of theory test centres in Great Britain will increase from 180 to 202.

We will continue to write to you to let you know when new centres have been added to the booking system.

We apologise for any inconvenience this may cause you and your pupils as we continue to build the network.

Preparing for the test

Candidates can also practice their theory test free.

Customer enquiries and complaints

If a pupil has a complaint about a test taken on or before 3 September, please contact Pearson VUE:

customercare@pearson.com

For booking enquiries and complaints about a theory test from 6 September, please contact DVSA customer service centre.

theorycustomerservices@dvsa.gov.uk

Telephone: 0300 200 1122 Monday to Friday, 8am to 4pm