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Frequently Asked Questions

COVID-19 UPDATE FAQ the latest date superseeds previous information

13 November 2020

DVSA - All practical and theory tests suspended in England: update

We previously let you know that all practical driver, rider and theory tests would be suspended in England whilst the new national restrictions are in place. 

Following clarification from the Government these restrictions will last up to and including Wednesday 2 December 2020.

This means all driver, rider and theory tests will restart on Thursday 3 December. 

We have emailed everyone with a test booked between Thursday 5 November and Wednesday 2 December to let them know it will be rescheduled to a new time and date.

Driver and rider training should not restart until Thursday 3 December.

We will continue to keep the situation under review in line with Government advice.

03 November 2020

DVSA - Theory tests to be suspended in England

The Government has announced that England will be put under national restrictions from Thursday 5 November until Wednesday 2 December

We will continue to keep the situation under review in line with Government advice.

What this means for theory tests

These measures mean all theory tests in England will be suspended from 5 November and restart on Wednesday 2 December.

We are emailing everyone with a test booked in England to let them know their test has been put on hold and they will need to reschedule it.

If you have booked a test for any of your pupils you will receive an email to confirm their test has been put on hold. You will need to contact your pupil to let them know.

You or your pupil will need to log into the service and rearrange their theory test for a new time and date.

Driver and rider practical training and tests

Driver and rider training and tests will be suspended in England from 5 November until 2 December 2020. We will be contacting affected test candidates soon.

We'll keep you updated on the situation and provide further guidance when we're able too.

02 November 2020

DVSA - Update on lockdown measures in England

Following the announcement on Saturday 31 October 2020 around further lockdown measures being introduced in England, we are working closely with the Government to agree the impact these will have on DVSA services. 

All driver and rider training and tests will be suspended in England from 5 November until 2 December 2020. We will be contacting affected test candidates soon.

We'll keep you updated on the situation and provide further guidance when we're able too.

02 October 2020

DVSA - Driving test service update

We wrote to you in September to let you know that we would be increasing the number of car driving tests our examiners are able to provide.

From Monday 19 October our examiners will start to increase the number of tests they carry out from 5 to 6 per day.

This increase will help reduce waiting times for a practical test.

Different test times

As we switch from 5 to 6 tests, examiners may be running a little late for some tests. If this is the case, please wait with your car until your examiner is free. This increased flexibility will allow time for measures to be taken against the spread of COVID-19.

Weekend tests

From Saturday 3 October some of our examiners will start to use the 6 test programme on a weekend day.

As a result of our measures to prevent the spread of COVID-19 some tests may run late. Again, if this is the case, please wait with your car until your examiner is free.

Keeping staff and customers safe

DVSA's priority is to keep our staff and customers safe and we will continue to follow the Government’s health guidance for driver and rider tests to help prevent the spread of COVID-19. 

Because of COVID-19 you must ventilate and clean the inside of your car before your test. This means wiping down surfaces and tidying. The examiner will do an additional clean of some surfaces.

Please be patient if following safety measures causes a delay to the start of your candidate's test. 

28 September 2020

DVSA - Changes to the car theory test

DVSA has introduced the planned changes to the car theory test today (Monday 28 September 2020).

The updated part of the test will make it more realistic and improve accessibility for all candidates.

Video clip scenarios

Video clip scenarios will replace the written case study within the multiple choice part of the current theory test. Candidates will be asked 3 questions based on the short video clip. 

Candidates will still:

  • be asked 50 multiple-choice questions in total

  • need to get the same pass mark

  • be tested on the same content

Find out more about the changes on GOV.UK

Updated learning materials

The full set of updated official learning materials is available from the Safe Driving for Life website, where your pupils can also practice with the free video clips.

You and your pupils can save 20% off by using code 20LZ at the checkout.

23 September 2020

DVSA - Government has announced additional restrictions across Great Britain to help limit the spread of coronavirus.

You can read the respective government’s guidance on the restrictions that are being put in place in England, Scotland and Wales.

DVSA services

Currently the new restrictions do on not affect our driver and rider theory and practical test services in England and Wales. This means we can continue to provide these services as normal.

We will keep the situation under review and let you know if anything changes.

Our priority is to keep staff and customers safe and we will continue to follow the Government’s health guidance for driver and rider practical and theory tests to help prevent the spread of COVID-19.

15 September 2020

DVSA - Update on the online driving test booking service

Since we reopened the online driving test booking service yesterday morning (14 September), more than 182,000 driving tests have been booked.

Returning to business as usual

As of tomorrow (Wednesday 16 September 2020) the booking service will open at 6am and close at 11.40pm.

Thank you for your ongoing patience as the booking service returned to normal.

New car driving test appointments will be released for you and your pupil to book on the online booking service throughout the day every Monday. This will be on a rolling 18 week basis.

Booking a test at a remote driving test site

If you or your pupils are unable to book a driving test at a remote driving test centre on the online booking service, please call our Customer Service Centre on 0300 200 1122.

14 September2020

DVSA - Driving test booking service: update

The driving test booking service reopened to the general public at 8am today (Monday 14 September) for new bookings in England, Scotland and Wales.

More than 155,000 driving tests have been booked so far today. There are currently low numbers of people in the queue.

The service will close at 11:30pm today, and will reopen at 8am tomorrow (Tuesday 15 September).

A random place in the queue

If you or your pupils try to access the service after 11:30pm today you will be given a random place in the queue at 8am tomorrow, along with any other learners who log on.

Find out more about the driving test book service.

13 September 2020

DVSA -Reopening the driving test booking service

We are reopening the public driving test booking service on Monday 14 September between 8am and midnight unless tests run out before midnight.Please be aware that no new bookings can be started after 11:40pm.

If you or your pupils do not manage to complete the booking before the service closes, your place in the queue can be held overnight as long as you joined the queue before 11pm.

For all devices, you or your pupils will need to keep the browser open after the system closes at midnight and return online by 8.10am next day.

You or your pupils will then re-join the queue at the same place when the service reopens again, as long as you joined the queue before 11pm.

Car driving tests will be available to the public to book in England, Scotland and Wales, with tests available to book for the next 18 weeks.

We have made 375,000 new and rescheduled tests available to be booked for dates between 14 September and 21 January 2021. As well as increasing available tests to 18 weeks ahead we will be moving from 5 to 6 car tests a day from 19 October.

Driving examiners are now familiar with using PPE such as face coverings and gloves and using the latest guidance for carrying out tests. This means there is more capacity to safely increase the test programmes from 5 to 6 a day.

Changes to the booking service

This week we have made improvements to our test booking service. These will improve both the security of online payments and our ability to take online payments.

This will help increase the capacity of the booking service and help you and your pupils book a test more quickly.

Entitlement checks

Before making a booking you and your pupils will be made aware that booking is subject to confirmation that the learner has the right entitlement.

This check will be done before the date of their driving test. 

If you or your pupils book a short notice test a flag will be put on these bookings and these entitlements will be checked as priority to make sure this has been done before the day of the test.

To reduce the risk of you or your pupils having tests cancelled, please check that they have the right entitlement and valid theory test certificate before booking a test.  

If you don’t then you or your pupil will be contacted, the test cancelled, and offered a refund.

Tests on hold

This week we have emailed everyone with a car test on hold and encouraged them to choose an appointment at https://www.gov.uk/change-driving-test.

To do this they will need 2 of the following pieces of information:

  • their driving licence number

  • their theory test pass certificate number

  • their driving test booking reference number

If your pupil had a test booked before the pandemic but has not received an email from DVSA they will now be able to choose a new appointment at https://www.gov.uk/change-driving-test.

Driving tests availability

We will continue to use the queuing system, to ensure the stability of the service. So, when you or a pupil logs in, you will not have access to the service straight away.

You will be held in a queue and given a queue number. We will regularly update GOV.UK and our social media with information on driving test availability.

It is possible that you will be held in the queue for some time; please do not try to access the system using multiple devices as this increases the overall queue.

We will continue to update gov.uk and our social media channels to let everyone know when all tests sell out.

All the available appointments are shown on the online service. The DVSA customer service centre does not have access to any other appointments, so please do not call or email them.

There is not a ‘waiting list’ or ‘cancellation list’ for driving tests. You can only book the appointments you can see online.

Making sure your pupils are prepared

Fewer than 50% pass the test and there could be long waiting times for a re-test – so you or your pupils should only book when they are confident they can pass.

It is vital that your pupils are test ready if they want to book now, as tests could be at short notice.

We encourage you and your pupils to make sure they have spent time practising on a variety of roads and in different driving conditions before booking a test.

Availability at your local test centre

If your pupil can’t book a test at their local centre, other nearby centres may be available. Your pupil should be properly prepared and able to take a test at any driving test centre.

New test slots will be made available on Monday 14 September. You and your pupils will need to check again when we add new tests if you cannot find one immediately.

Customer service centre

Our customer service centre is still receiving an extremely high number of calls and emails. We're sorry for the delays in getting through.

You will not be able to secure an earlier date for your driving test if you call us.

Please help by only calling if absolutely necessary; new slots and cancellations are only available online.

09 September 2020

DVSA - Inviting candidates to choose a new test date

Before the driving test booking service reopened for the general public, we emailed candidates with a test on hold to give them priority to book a new test date.

Some of these candidates have still not chosen a new test date. We’ll be emailing them again from tomorrow (Thursday 10 September 2020) to remind them they need to do this.

This is the last time we will be able to give your pupils with a test on hold priority to choose a new test date.

Choosing a new date

The email will include a link to the online booking system to choose a new test date. Only candidates who already have a test on hold will be able to use this.

Your pupils will need to choose a new test date before 11.30pm on Sunday 13 September 2020 to have priority over the general public.

We will be reopening the booking service for new tests at 8am on Monday 14 September 2020.

If your pupil had a test booked before the pandemic but does not receive an invitation to choose a new appointment, they can do this at https://www.gov.uk/change-driving-test.

All available test slots will be shown on the online service. Your pupils should not contact our customer service centre as they will not be able to book any alternative test slots.

Wearing a face covering

All candidates must wear a face covering when taking their driving test, unless they have a good reason not to. This includes if:

  • they have a physical or mental illness or impairment, or a disability that means they cannot put on, wear or remove a face covering

  • putting on, wearing or removing a face covering would cause them severe distress

When they arrange their test, they’ll need to say if there’s a good reason they cannot wear a face covering. The email will tell them how to do this.

What your pupils can expect when taking their test

We've published guidance on GOV.UK about what your pupils can expect on the day of their test.

07 September 2020

DVSA - Driving test booking system closed

We have closed the booking service as no more tests are available to book today.

Test availability

We will reopen the booking system on Monday 14 September and will extend the period in which tests are available from 6 weeks to 18 weeks ahead.

This will allow us to add over 375,000 new and rescheduled test appointments between 14 September and 21 January 2021.

The current queuing system will remain in place when we reopen the system on the 14 September to help manage the bookings.

If your pupil can’t book a test at their local centre, other nearby centres may be available. Your pupil should be properly prepared and able to take at test at any driving test centre.

Customer service centre

Our customer service centre is still receiving an extremely high number of calls and emails. We're sorry for the delays in getting through.

You will not be able to book or secure an earlier date for your driving test if you call us. All driving tests will be made available online as soon as possible.

Please help by only calling if absolutely necessary; new slots and cancellations are only available online.

06 September 2020

DVSA - Reopening the driving test booking service

We are reopening the driving test booking service on Monday 7 September at 8am.

Driving Tests will be available to book in England, Scotland and Wales but will be limited, with tests available to book for the next 6 weeks.

Due to limited availability, unfortunately not everyone who wants one will be able to book a test on Monday.

This is until the next set of tests are released on 14 September, when we are extending the period in which tests can be booked to 18 weeks ahead. This will allow us to add over 375,000 new and rescheduled tests to be booked for dates between 14 September and 21 January 2021.

As well as increasing available tests to 18 weeks ahead we are moving from 5 to 6 car tests a day.

Driving examiners are now familiar with using PPE such as face coverings and gloves and the using the latest guidance for carrying out tests. This means there is more capacity to safely increase the test programmes from 5 to 6 a day.

Changes to the booking service

As a result of high demand, we will continue to use the queuing system we introduced last week, to ensure the stability of the system. So, when you or a pupil logs in, you will not have access to the system straight away.

You will be held in a queue and given a queue number. We will regularly update gov.uk and our social media with information on driving test availability.

It is possible that you will be held in the queue for some time; please do not try to access the system using multiple devices as this increases the overall queue.

We will continue to update gov.uk and our social media channels to let everyone know when all tests sell out.

All the available appointments are shown on the online service. The DVSA customer service centre does not have access to any other appointments, so please do not call or email them.

There is not a ‘waiting list’ or ‘cancellation list’ for driving tests. You can only book the appointments you can see online.

Test slot availability

If your pupil can’t book a test at their local centre, other nearby centres may be available. Your pupil should be properly prepared and able to take a test at any driving test centre.

After 7 September, new test slots will be made available on Monday 14 September and every Monday after that. You and your pupils will need to check again when we add new tests if you cannot find one immediately.

Customer service centre

Our customer service centre is still receiving an extremely high number of calls and emails. We're sorry for the delays in getting through.

You will not be able to book or secure an earlier date for your driving test if you call us.

Please help by only calling if absolutely necessary; new slots and cancellations are only available online.

04 September 2020

DVSA - Some online services won't be available: Wednesday 9 September 2020

Some of our online services won't be available on Wednesday 9 September 2020.

This is because some debit and credit card issuers have recently changed their security processes.

This means we need to carry out essential work on the booking service so that we can continue to take online payments for test bookings. This will also increase the capacity of the booking system and help you and your pupils book a test more quickly.

What services are affected

The services that are affected include:

Services to manage your approved driving instructor (ADI) registration that may be affected include:

  • apply for a trainee driving instructor licence

  • apply for your first ADI certificate (badge)

  • renew your ADI registration

  • register to teach Pass Plus

We’re working to implement these changes as quickly as possible. We’re sorry for the inconvenience this may cause.

03 September 2020

DVSA - Increasing the number of car driving tests

The suspension of testing as a result of the COVID-19 pandemic has led to exceptionally high demand for driving tests.

Test availability

The measures we put in place to protect our customers and staff from COVID-19 have limited the number of available tests.

This includes reducing our booking window to 6 weeks and driving examiners carrying out 5 tests a day instead of the usual 7.

To increase the number of tests, we have announced that from Monday 14 September, we will extend the period in which tests are available to book from 6 weeks to 18 weeks ahead.

This will add up to 375,000 test appointments between 14 September 2020 and 21 January 2021.

Moving to 6 tests a day

As well as increasing available tests to 18 weeks ahead we plan to move from 5 to 6 car tests a day.

Driving examiners are now familiar with using PPE such as face coverings and gloves and using the latest guidance for carrying out tests. This means there is more capacity to safely increase the test programmes to 5 to 6 tests per a day.

This will increase the number of tests you and your pupils can book by more than 7,000 extra tests every week.

Test start times

It’s important you do not arrive for your driving test more than 5 minutes before your appointment time.

The increased number of daily tests in addition to the vital COVID-19 safety checks put in place to protect you and your pupils, means there is a small risk some tests could overrun.

This might affect the start time of the next test. If this is the case, please be patient until the examiner is available and ensure the vehicle is well ventilated in readiness for the test to start.

Please take this into account when planning your diary.

We will continue to end tests early when a learner commits a serious or dangerous fault, which means they have failed. So not all tests will run to the full time.

This means that any disruption to test times is likely to be minimal, and test centre managers will be on hand to help customers where needed.

High demand

Driving tests will continue to be in high demand as a result of the COVID-19 lockdown and the suspension of testing, so you and your pupils will need to be patient.

We will be releasing more tests every week for you and your pupils to book.

It is vital that your pupils are test-ready when booking their tests, as tests could be at short notice.

On average fewer than 50% of learners pass their driving test and there could be long waiting times for a retest – your pupils should book only when they are confident they can pass.

More information

Check GOV.UK for the latest about:

01 September 2020

DVSA - Driving test booking system closed

We have closed the driving test booking service as fewer than 5% of candidates are able to successfully book a driving test slot after queuing on the system.

The limited number of tests slots that are left after 1:30pm today will be added to the available slots next Monday. 

Test availability

We will reopen the booking system on Monday 7 September for tests for the following six weeks but test availability will still be limited so not everyone will be able to book a test yet.

The current queuing system will remain in place when we reopen the system on the 7 September to help manage the bookings.

More test appointments

We’re working hard to add more tests to the system for people to book. From 14 September we are extending the period in which tests can be booked to 18 weeks ahead.

This will allow us to add over 375,000 more test appointments between 14 September and the end of January 2021. Then almost everyone should be able to book a test.

If your pupil can’t book a test at their local centre, other nearby centres may be available. Your pupil should be properly prepared and able to take a test at any driving test centre.

31 August 2020

DVSA - Reopening the online business service

Following the high demand for driving tests as a result of the suspension of tests due to COVID-19, we will be reopening the online booking service for everyone tomorrow (Tuesday 1 September).

This means all candidates will have access to the system to try and book driving tests in England and Wales.

From tomorrow, you’ll be able to use the service to book new driving tests again and manage existing tests for your pupils.

Due to limited availability, unfortunately not everyone who wants one will be able to book a test tomorrow. We’re working hard to add more tests to the system for people to book. From 14 September we are extending the period in which tests can be booked to 18 weeks ahead. This will allow us to add over 375,000 more tests to be booked for dates between 14 September and the end of January 2021. Then almost everyone should be able to book a test.

Using the Online Booking System (OBS)

On Thursday 27 August we wrote to you to confirm the OBS system would reopen the next day. We did this so that bookers could add candidate names to bookings.

We asked that users did not book new test appointments on the system. This is so that all customers will have fair and equal chance to find a test when we reopen the public booking service again on 1 September.

Unfortunately, some users did book tests so all tests booked since we reopened OBS on Friday 28 August have been cancelled and fees have been refunded. Those who have booked these tests have had their access to the system revoked and we have had to temporarily close the system to new registrations.

Currently, we're only making test slots available up to 6 weeks in advance.

If your pupil cannot book a test at their local centre other nearby centres may be available.

Making sure your pupils are prepared

We know the demand for booking driving tests was really high long with queues of people trying to access our booking system on Wednesday 26 August.

Only a limited number of driving and motorcycle tests will be available when the booking service reopens on Tuesday 1 September. They will be for tests in the next 6 weeks.

Fewer than 50% pass the test and there could be long waiting times for a re-test – so you or your pupils should only book when they are confident they can pass.

It is vital that your pupils are test ready if they want to book now, as tests could be at short notice.

We encourage you and your pupils to make sure they have spent time practising on a variety of roads and in different driving conditions before booking a test.

27 August 2020

DVSA - Reopening the Online Business Service

We wrote to you on Wednesday 26 August to tell you that the OBS was closed. This was to allow us to manage the online driving test booking service.

The OBS is reopening tomorrow (28 August 2020) at 8am. We are sorry for any inconvenience the system being unavailable may have caused.

No new car test bookings

Until the online driving test booking service reopens at 8am on Tuesday 1 September you should not book new car tests or change existing ones.

We will remove any ADIs who do this from the system and will cancel and refund unauthorised car bookings or changes to existing tests. 

This is because we are prioritising car tests which were put on hold by candidates when the driving test booking service reopened this week.

We are now inviting them to go online and choose an available appointment before 11.59pm on Monday 31 August.

26 August 2020

DVSA - Driving test booking system closed

We have closed the booking service as no more tests are available to book today (26 August 2020).

Test availability

We will reopen the booking system on Tuesday 1 September for tests for the following six weeks.

To allow us to react quickly to any changes in government guidance about coronavirus we are only making testsavailable sixweeksin advance.

The current queuing system will remain in place when we reopen the system on the 1 September to help manage the bookings.

If your pupil can’t book a test at their local centre, other nearby centres may be available. Your pupil should be properly prepared and able to take at test at any driving test centre.

Making sure your pupils are prepared

We know the demand for booking driving tests is really high.  

It is vital that your pupils are test ready if they want to book now, as tests could be at short notice.

On average fewer than 50% pass theirdrivingtest and there could be long waiting times for a re-test – so you or your pupils should only book when they are confident they can pass.

We encourage you and your pupils to make sure you have spent time practising on a variety of roads and in different driving conditions before booking a test.

Customer service centre

Our customer service centre is still receiving an extremely high number of calls and emails. We're sorry for the delays in getting through.

You will not be able to book or secure an earlier date for your driving test if you call us. All driving tests will be made available online as soon as possible.

Please help by only calling if absolutely necessary; new slots and cancellations are only available online.

25 August 2020

DVSA - Reopening the driving test booking service

We are reopening the driving test booking service on Wednesday 26 August at 8am.

Driving tests will be available to book in England and Wales but will be limited, with only 35,675 tests available to book for the next six weeks. This is until the next set of tests are released on 1 September, so a rolling 6-week period is available.

Changes to the booking service

As a result of high demand we have introduced a queuing system to ensure the stability of the system, so when you or a pupil logs in, you will not have access to the system straight away.

You will be held in a queue and given a queue number.

We will update gov.uk and our social media with information on driving test availability.

It is possible that you will be held in the queue for some time; please do not try to access the system using multiple devices.

We will update gov.uk and our social media channels to let everyone know when all tests sell out.

Making sure your pupils are prepared

We know the demand for booking driving tests is really high, with over 870,000 individual devices trying to access our booking system on Friday.

Only 35,675 driving tests will be available when the booking service reopens until the next set of tests are released on 1 September.

When you or your pupils arrange a test, they will be able to see available appointments within the next 6 weeks.

We're not taking bookings any further in advance so we can react quickly to any changes in government guidance about coronavirus.

It is vital that your pupils are test ready if they want to book now, as tests could be at short notice.

Fewer than 50% pass the test and there could be long waiting times for a re-test – so you or your pupils should only book when they are confident they can pass.

We encourage you and your pupils to make sure they have spent time practising on a variety of roads and in different driving conditions before booking a test.

Test slot availability

If your pupil can’t book a test at their local centre, other nearby centres may be available. Your pupil should be properly prepared and able to take at test at any driving test centre.

After 26 August, new test slots will be made available on Tuesday 1 September and every Monday after that. You and your pupils will need to check again when we add new tests if you cannot find one immediately. 

Customer service centre

Our customer service centre is still receiving an extremely high number of calls and emails. We're sorry for the delays in getting through.

You will not be able to book or secure an earlier date for your driving test if you call us.

Please help by only calling if absolutely necessary; new slots and cancellations are only available online.

23 August 2020

PASSOON COVID-19 Policy Statement for Lessons

Part 1: Statement of Intent

This is the health and safety policy statement of: Passoon

Our Health and Safety policy is to:

  • Ensure the vehicle is COVID-19 safe prior to use

  • Ensure all occupants are COVID-19 safe prior to entry

  • Ensure COVID-19 precautions are taken during lessons

  • Ensure all occupants are COVID-19 safe post exit

  • Ensure the vehicle is COVID-19 safe post use

Part 2: Responsibilities for health and safety

Instructor

  • Ensure instructor is COVID-19 cleaned on a regular basis, including pre and post lesson

  • Inform students if COVID-19 suspected and update with results post COVID-19 test

  • Ensure the vehicle is COVID-19 safe prior to use

    • Wipe down/‘fog’ all interior surfaces that may have been touched by previous driver

    • Wipe down all exterior surfaces that may have been touched by previous driver

  • Ensure persons are COVID-19 safe prior to commencement

    • Use alcohol hand sanitiser prior to touching any surface

    • Check student temperature prior to entry

  • Wearing face covering and gloves, with windows open, if possible, during session

    • Any ventilation not to be recycled

  • Ensure the vehicle is COVID-19 safe post use

    • Wipe down/‘fog’ all interior surfaces that may have been touched by previous driver

    • Wipe down all exterior surfaces that may have been touched by previous driver

Student

  • Ensure they have no signs of COVID-19 and inform instructor as soon as suspected and update with results post COVID-19 test

  • Wearing new/cleaned face covering and gloves on arrival to and during the lesson

  • Use offered alcohol hand sanitiser prior to entry

Joint

  • Ensure COVID-19 precautions are maintained at all times

    • Maximise distancing - mitigate 2m distancing

    • No talking whilst facing each other - mitigate 2m distancing

22 August 2020

DVSA - Some of our services will be unavailable until Wednesday 26 August

Following the message we sent you yesterday (21 August) about problems with the driving test booking service, some of our services will be unavailable until 7:59am on Wednesday 26 August.

The services that will be unavailable are:

  • book your driving test

  • change your driving test appointment

  • check your driving test appointment details

  • cancel your driving test

The service had been closed since 20 March 2020 because of coronavirus (COVID-19), and DVSA had only been dealing with applications for emergency driving tests for critical workers.

Following unprecedented demand for the driving test booking system, with almost 7 million attempts to book a test, we need to carry out essential work to help make sure the service can deal with the increased demand for test bookings.

This means we will not be releasing new test slots on Monday 24 August as we previously said.

We're sorry for any inconvenience this may cause you.

21 August 2020

DVSA - Update on the reopening of the driving test booking service

Yesterday (20 August 2020) we let you know we would be opening the driving test booking service and online business service (OBS) so that everyone in England and Wales could book a driving test.

Following unprecedented demand on the booking system, we're aware that some users have not been able to book at test and received error messages.

We are working to fix this problem as soon as possible and we apologise for any inconvenience and disappointment to those who have been unable to book so far.

Test slot availability 

We have limited numbers of tests available today but more will be released on Monday 24 August. Test slots will be released on rolling 6 week basis.

If you or your pupils cannot book a test at their preferred test centre, please check other nearby alternative test centres for availability. 

Please avoid calling the contact centre as they are extremely busy. All driving tests will be made available online as soon as possible.

20 August 2020

DVSA - Reopening the driving test booking service

From tomorrow (Friday 21 August), we will be reopening the online booking service from 8am for everyone.

This means anyone will be able to book a driving test in England and Wales.

Test centres in Scotland remain closed, except for motorcycle tests. Driving lessons in Scotland will resume on 24 August and will let you know when driving tests can resume soon.

Making sure your pupils are prepared

We expect the demand for booking driving tests to be really high.

We know many of your pupils will be keen to book their test, but it’s important they speak to you first, to check they are ready and are well prepared.

We encourage you and your pupils to spend time practising on a variety of roads and in different driving conditions before booking their test.

17 August 2020

PASSOON Anticipated Restart - subject to further COVID developments.

 

I am on holiday between the 12th and 19th of September. I therefore do not plan to restart until the 21st September. At present only the tests put on hold are being fulfilled for 6 weeks at a time (see below). By this time students returning to college / university, etc. will have knowledge of their time table / availability. When these are known please let me know immediately and I can start making my time shedule.

Below is a repeat of what was stated on the 29 June by advice - Certain professions will have to work within close proximity with clients and guidance and training is therefore produced for that purpose.”

This would mean the vehicle will need complete deep cleaning once per week and a general cleaning between each lesson. We have had a recommendation that training time is kept to a maximum of 1 hour to mitigate time and proximity and to set aside the remaining time as cleaning in preparation for the next student, so 1.5 hour lessons will still be charged for. All persons in the vehicle should make use of protective gloves and face masks (self-supplied) along with use of high alcohol hand sanitiser, prior to entry, along with a plentiful supply of natural air. This will impact on costs, (weekly and between student cleaning cost) which, will impact on the hourly rate, by approx. £1 per lesson, along with a further additional cost for students.

 

Latest from the DVSA - Restarting driver and rider testing: update

We let you know that we were restarting testing and training in a phased approach. Here's an update on some of the main areas.

Theory test availability

We've reopened most of our theory test centres in England, Scotland and Wales. 

In England and Wales, we've worked with Pearson VUE to change the 2 metre social distancing rule to 1 metre with risk mitigations in place. This means we're now able to offer more appointments and reduce waiting times.

We will also work with the devolved administration in Scotland to continue to offer more appointments as soon as we can.

Driving test availability

We've opened 291 out of 307 driving centres in England - up from 290 since we updated you on 7 August 2020.

31 out of 35 test centres in Wales have reopened today (17 August).

When candidates arrange a test, they can see available appointments within the next 6 weeks. We're not taking bookings any further in advance at the moment. This is so we can react quickly to any changes in government guidance about coronavirus.

Test centres in Scotland remain closed, except for motorcycle tests and critical workers. We will continue to monitor COVID-19 advice from the Scottish Government.

Emailing candidates to arrange their test

Over 210,000 driving tests were put on hold due to coronavirus. We have now emailed all candidates in England and Wales to ask them to rearrange their test - over 170,000 candidates in total.

Some of the email addresses given on bookings did not work, so we're sending text messages or letters to those affected so they can rearrange their test.

Our customer service centre is still receiving an extremely high number of calls and emails.

We're sorry for the delays in getting through, but please help us by only calling if absolutely necessary.

Emergency tests for critical workers

We announced that the services to apply for emergency theory tests and driving tests for critical workers closed on Friday 14 August.

We have now invited all critical workers in England, Scotland and Wales to either:

  • book a new test, if they did not have one cancelled due to coronavirus
  • rearrange their cancelled test

22 July 2020

Driving Tests Restart?????

At present the DVSA are rescheduling cancelled tests in batches.

The DVSA website is NOT open as of yet for new bookings. On Hold candidates will have priority to book their test slots before the booking service opens to the general public. They will be contacting them in batches to rebook their tests to avoid strain on the system. They do not currently have an estimated date for re-opening the public booking system

When will the DVSA open up the Website for new bookings?

They are providing no information whatsoever.

When you come for your driving test

You must make sure the inside of the vehicle is cleaned before the test. The examiner will also use an antiviral wipe to clean the passenger door and anything they’ll need to touch inside the vehicle.

Do not arrive for your driving test more than 5 minutes before your appointment time.

The driving test centre waiting room will be closed to help prevent the spread of coronavirus, but the toilets will be available on request.

Keeping you safe when you take your test

DVSA has introduced social distancing measures and safety precautions.

These include:

  • driving examiners wearing face coverings - they might also choose to wear gloves and use disposable seat covers

  • limiting the number of people arriving for a driving test at the same time

  • not allowing your driving instructor or supervising driver to sit in the back during your test

Wearing a face covering

You must bring and wear a face covering when you come for your test, unless you have a good reason not to. This includes if:

  • you have a physical or mental illness or impairment, or a disability that means you cannot put on, wear or remove a face covering

  • putting on, wearing or removing a face covering would cause you severe distress

  • you need to remove it during your test to avoid harm or injury or the risk of harm or injury to yourself or others

When you arrange your test

You need to say if you have a good reason not to wear a face covering when you arrange your test.

Your test will be cancelled if you come for your test without a face covering and you did not declare you could not wear one when you arranged your test.

You will need to remove your face covering briefly so your driving examiner can check your ID.

During your driving test

If you have a problem with your face covering during the test, your driving examiner will ask you to stop so you can adjust it. Your driving examiner will end the test early if it becomes a safety issue.

If you make a mistake

You can carry on if you make a mistake during your driving test.

If you make a serious or dangerous fault, which means you’ve failed, your driving examiner will direct you back to the driving test centre, where the test will end. This is to minimise the amount of time you need to spend in the vehicle.

At the end of your test

Your driving examiner will:

  • ask you to get out of your vehicle before they give you your test result feedback

  • ask if you want your instructor to come over to listen to the feedback if it’s safe to do so

This is to minimise the amount of time you need to spend in the vehicle.

If your theory test certificate expires

You need to have passed a theory test in the last 2 years to be able to book most types of driving tests.

Legally, your theory test certificate cannot be extended in any circumstances.

03 July 2020

Question to DVSA

When will pupils who haven’t booked tests be able to access the test booking system taking into account those who are already in the system having priority?

Answer from DVSA

On Hold candidates will have priority to book their test slots before we open up the booking service to the general public. We will be contacting them in batches to rebook their tests to avoid strain on the system.  We do not currently have an estimated date for re-opening the public booking system.

Question to DVSA

When will instructors be able to book tests for their existing clients?

Answer from DVSA

On Hold candidates will have priority to book their test slots before we open up the booking service to the general public. We will be contacting them in batches to rebook their tests to avoid strain on the system.  We do not currently have an estimated date for re-opening the public booking system

29 June 2020

Hi to all current pupils, those waiting to start lessons, and anyone interested in starting lessons in the near future. I hope you are all keeping well and staying safe.

Just an update to clarify the current situation

As you are most probably aware it was announced by the DVSA / government on the 25th June 2020 that driving instructors will be allowed to recommence driver training from the 4th July 2020.

Today I asked the question “How do we keep the base 2m or 1m+ with mitigations, and teach?”

The reply I received is as follows “Quite simply, you can't, - unless an LGV trainer. Certain professions will have to work within close proximity with clients and guidance and training is therefore produced for that purpose.”

This would mean the vehicle will need complete deep cleaning once per week and a general cleaning between each lesson. We have had a recommendation that training time is kept to a maximum of 1 hour to mitigate time and proximity and to set aside the remaining time as cleaning in preparation for the next student, so 1.5 hour lessons will still be charged for. All persons in the vehicle should make use of protective gloves and face masks (self-supplied) along with use of high alcohol hand sanitiser, prior to entry, along with a plentiful supply of natural air. This will impact on costs, (weekly and between student cleaning cost) which, will impact on the hourly rate, by approx. £1 per lesson, along with a further additional cost for students.

As a diabetic, I am very nervous about returning to lessons and feel that until social distancing is reduced to a lower level I will not be returning to lessons.

Keep checking this page for further information and developments as we know more.

Best Wishes and stay safe all!!

Ian

06 June 2020

Hi to all current pupils, those waiting to start lessons, and anyone interested in starting lessons in the near future. I hope you are all keeping well and staying safe.

There are some rumours that driving lessons will be starting again, probably the same time as the likes of hairdressers etc. going back to work.

I’ve had queries from people asking “why can’t you give lessons, I have seen driving school cars on the road?” and “I hear driving test centres are to reopen, when can I book my test?”

Some driving lessons are currently taking place; however, these are for key workers only, where a theory test has already been sat, and passed, with a practical “key worker” test booked to be able to have a lesson.  Strict proof of the above is required and should be on the person concerned to prove this if they happen to be stopped by police.

Driving test centres are not as yet re-opening and it is unknown as to when this may be.  They are conducting “key worker tests” but they are not, as yet, open in normal terms.

Theory test centres are hoping to re-open soon with tight restrictions in place, but, again, no date has been given.

The advice from the DVSLA / DIA and other industry bodies is that, at the moment, normal lessons should not be conducted!

Keep checking this page for further information and developments as we know more.

Best wishes and stay safe all!!

Ian

How much are your lessons?

From the 1st January 2020 £26.00 per hour.

You need to be at least 17 years old and hold a provisional driving licence. To apply for a provisional licence, you must complete two forms, (D1 and D750) which are available at your local post office. Send off for your licence in good time, (you can apply up to 3 months in advance) so that you are not delayed once you have made the decision to get started. You are NOT permitted to drive until you have one. You must be able to read (with glasses or contact lenses, if necessary) a car number plate made after 1 September 2001 from 20 metres. If you wear glasses or contact lenses to be able to do this, you must use them when driving. You must also meet the minimum eyesight standard for driving by having a visual acuity of at least decimal 0.5 (6/12) measured on the Snellen scale (with glasses or contact lenses, if necessary) using both eyes together or, if you have sight in one eye only, in that eye. You must also have an adequate field of vision - your optician can tell you about this and do a test.

Can I book lessons that are longer than one hour?

It is sometimes advisable to have longer lessons but this can be very tiring at first so it is worth thinking of this aspect.

How do I pay for lessons?

Cash, cheques, PAYM or by bank transfer are acceptable.

Should I get some private practice?

We would always recommend that pupils get as much practice as possible as it will increase confidence and make you feel more comfortable behind the wheel. However always ask first as you would need to reach a standard of driving first, where you would not be dangerous! - we have dual controls - your Parents don't!!! You don't want to scare them off or they'll never offer to take you driving again! On a serious note, your accompanying driver will need to be at least 21 years old and have held a full licence for 3 years. Make sure you display "L" plates when you drive and ensure you have insurance cover. It's not worth taking the risk!!!

Do you give lessons in automatic cars?

No.

Does my instructor smoke?

No, as laid down by law the car is a public place and therefore smoking is not permitted.

Does the car have dual controls?

Yes!

Do I have to have passed my Theory test before I learn to drive?

It is not necessary to have passed your Theory test prior to having driving lessons and in some cases it is advantageous to have lessons whilst studying for your theory test as you will encounter some of the scenarios in the test.

How many lessons will I have to take?

This is the most difficult question to answer as it depends solely on the capabilities and standard of the individual. No pupil will be booked a test date until both they and their instructor are confident that they will pass. The "National Average" to get to test standard is approximately 47 hours with an additional 47 hours of private practice. It must be pointed out that some pupils may need more or less than this.

Can I book more than one lesson a week?

Yes all lessons are booked in agreement between you and the instructor and therefore the amount of lessons that you have in any given week is your decision subject to the instructor's availability.

What Car do you use?

Our Driving School car is a Kia Venga.

What do I need to bring on my first lesson?

On your first lesson we ask that you bring your driving licence and of course enough money to pay for 1 lesson in advance and for the lesson you have booked.

 
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